At Kajal Kreation, customer satisfaction is our priority. We have designed our Refund Policy to ensure a smooth and hassle-free shopping experience for all our customers. Please read this policy carefully to understand your rights regarding refunds and returns.

1. Eligibility for Refunds

• Refunds are applicable only on products that are damaged, defective, or incorrectly shipped.
• To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days of delivery.

2. Non-Refundable Items

• Customized or personalized orders are not eligible for refunds.
• Items purchased on sale or with a discount are non-refundable unless they arrive damaged or defective.

3. Refund Process

• To initiate a refund, please contact our customer service team at support@kajalkreation.com.
• Provide your order number, a description of the issue, and images of the damaged or defective product.
• Once your refund request is approved, we will process the refund to your original payment method within 7-10 business days.

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.
• We recommend using a trackable shipping method for returning items to ensure their safe delivery.

5. Partial Refunds

• In certain situations, only partial refunds may be granted (e.g., items with missing parts or signs of use).
• The decision to grant a partial refund will be at the sole discretion of Kajal Kreation.

6. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account and then contact your credit card provider.
• If you still have not received your refund, please contact our customer support team.

7. Changes to the Refund Policy

• We reserve the right to modify or update our Refund Policy at any time without prior notice.
• It is your responsibility to review the Refund Policy periodically for any changes.